Understand Acknowledgement Framework Setup in PeopleSoft
Acknowledgement Framework in (PeopleTools 8.58+, HCM/FSCM 9.2+)
The Acknowledgement Framework in PeopleSoft is a configurable feature introduced in recent versions (PeopleTools 8.58+, HCM/FSCM 9.2+) that allows organizations to capture user consent, sign-offs, or agreement to terms—without needing to build custom pages or logic.
🔍 What is the Acknowledgement Framework?
It's a declarative toolset in PeopleSoft that allows you to:
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Present users with terms & conditions
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Require checkboxes or identity verification
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Collect and audit user responses
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Include acknowledgements in Fluid Activity Guides and transactions
✅ Ideal for HR policies, IT usage agreements, compliance forms, onboarding, remote worker declarations, etc.
🧩 Key Components
Component | Description |
---|---|
Acknowledgement Category | Groups related acknowledgements and controls access |
Acknowledgement ID | The actual form the user sees — terms, checkboxes, optional fields |
Configuration Options | Define required fields, links to docs, password verification |
Audit Trail | Stores timestamp, user ID, IP address, and optionally password validation |
Review Acknowledgements | Admin interface to view submissions |
Self-Service Access | "My Acknowledgements" tile lets employees view their history |
🔧 How to Set It Up
1. Define Categories
Navigation:
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Create a category (e.g., "HR Policies")
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Assign who can configure/view responses via role permissions
2. Configure Acknowledgement ID
Navigation:
Here, you:
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Create a new Acknowledgement ID
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Enter description, effective date, and category
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Configure what the user sees:
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Text box with policy details or T&C
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Hyperlink to a PDF or web policy
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One or more required checkboxes (e.g., "I agree")
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Optional fields: name, date of birth, postal code, comments
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Enable:
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Identity Verification (user must enter password)
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Audit Trail (records submission details)
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3. Deploy the Acknowledgement
You can use acknowledgements in:
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Fluid Activity Guides (e.g., Onboarding, Open Enrollment)
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Custom bolt-on Fluid components
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Delivered pages (like Remote Worker setup)
💡 To include it in a Fluid Activity Guide, just add the Acknowledgement Step Type, and point to your config.
4. Review Submissions
Navigation:
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Search by user, ID, category, date range
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See details: user ID, submission timestamp, selected fields
🛡 Security & Auditing
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Access controlled by roles tied to category
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Audit data includes:
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User ID
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Timestamp
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IP address
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Password verification (if enabled)
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This data is stored securely and available for audits or compliance reporting.
✅ Use Cases
Use Case | How Acknowledgement Helps |
---|---|
Remote Work Policy | Capture employee sign-off with timestamp/IP |
New Hire Onboarding | Include in onboarding guide to agree to handbook |
Expense Policy Update | Alert and require sign-off before using expense module |
Security/IT Policy | Include in self-service login flow or compliance task |
Here’s how to set up the Acknowledgement Framework in PeopleSoft—covering both the HCM “agree-to-terms” acknowledgements and what happens under the covers:
🛠️ 1. Set Up Acknowledgement Categories
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Navigate to: Enterprise Components > Acknowledgement > Acknowledgement Category (
ESIGN_CATEGORY
). -
Define categories and assign security roles:
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Can Edit Configuration: who can set up IDs.
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Can View Responses: who can see submission data.
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You can optionally configure search filters (User ID, date ranges, etc.) for the review page.
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⚙️ 2. Configure Acknowledgement IDs
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Go to Acknowledgement Configuration (
ESIGN_DTL
). -
Create or update an Acknowledgement ID:
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Enter Effective Date and Status (Active/Inactive).
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Provide Long/Short Descriptions.
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Link to a Category.
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Click Preview to view how it will appear to users.
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🔧 3. Add Fields to the Acknowledgement
Within the ID setup, define:
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Agreement Checkbox, Terms & Conditions Hyperlink
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Optional fields: Name, DOB, National ID, Postal Code, Text boxes (up to 3)
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Field properties: label, alignment, required.
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Rich‑text support on links and text boxes.
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🛡️ 4. Enable Audit Trail & Identity Verification
Under Audit Trail Details:
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Section header and fields: User ID and timestamp are always captured.
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Optionally capture and display user’s IP Address.
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Enable Verify Identity: prompts users for their password upon clicking “Save” to verify identity.
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👀 5. Review Submitted Acknowledgements
Admins can view responses:
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Go to Review Acknowledgements (
ESIGN_ADMIN_SUM_FL
). -
Filter by category, ID, user, and date range.
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Drill into details of each submission.
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Employees can view their own past acknowledgements via the My Acknowledgements tile.
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📌 Example Business Uses
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Onboarding / Benefit Elections
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Policy Consent during Fluid Activity Guide steps
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Remote-Worker Agreements
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Enforce sign-off on custom merit statements, legal attestations, etc.
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✅ 6. Integrate into Fluid Activity Guides (Optional)
If you're building or enhancing Fluid Activity Guides:
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Insert an Acknowledgement step using the configured Acknowledgement ID.
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Users will see the checkbox, fields, links, audit info, and password prompt (if enabled) during the flow.
⚠️ 7. Common Gotchas
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Effective dates: multiple effective-dated versions of the same ID may show duplicates in search results.
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For some delivered pages (e.g. Remote Worker), audit trail may flash briefly but not remain visible due to known UI behavior.
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✅ Summary Table
Step | Page (View Finder) | Purpose |
---|---|---|
1 | ESIGN_CATEGORY | Define categories & security |
2 | ESIGN_DTL | Create Acknowledgement ID/configuration |
3 | (within ESIGN_DTL) | Configure fields, texts, T&Cs |
4 | (within ESIGN_DTL) | Enable audit trail & identity verify |
5 | ESIGN_ADMIN_SUM_FL | Review responses (Admin) |
6 | My Acknowledgements tile | View own history (User) |
Would you like help creating a real example—for instance, setting up a new Acknowledgement for a compliance policy with validation—and integrating it into a Fluid Activity Guide?
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